Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@bishopscrowncoffee.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@bishopscrowncoffee.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bishopscrowncoffee.com.
At Bishop's Crown Coffee, we take pride in roasting and packaging every order to ensure exceptional quality and freshness.
Returns
Because coffee is a perishable food product, we cannot accept returns or exchanges on coffee that has been opened or used.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging, and we'll gladly replace the item or issue a refund.
Unopened Merchandise
Non-perishable merchandise (such as mugs, apparel, or accessories) may be returned within 30 days of delivery if it is unused and in its original condition. Customers are responsible for return shipping costs unless the return is due to our error.
Shipping Issues
If your package is lost in transit or marked as delivered but cannot be located, please contact us. We'll work with the shipping carrier to resolve the issue and determine the appropriate next steps.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been approved.
Contact Us
If you have any questions or need assistance with your order, please contact us through the contact page on our website or by email. We're committed to making things right whenever possible.